FAQs

Frequently Asked Questions — Vitally Glow

1. What products do you sell?

We offer elegant jewelry for women, including earrings, necklaces, rings, and watches designed to shine with your style.

2. How do I place an order?

Browse our collections, select the item(s) you like, choose your options (if any), and click Add to Cart. Then follow the checkout steps to complete your purchase.

3. What payment methods do you accept?

We accept major credit/debit cards and secure online payment methods via Shopify Payments.

4. How long does shipping take?

Shipping times vary depending on your location. Typically, orders are delivered within 7–20 business days. You will receive a tracking number once your order ships.

5. Can I return or exchange an item?

Yes! We accept returns or exchanges for defective or incorrect items. Please contact us within 7 days of receiving your order at support@vitallyglow.com with your order number and issue.

6. Do you offer custom or personalized jewelry?

Currently, we focus on ready-to-wear collections. Any custom requests can be inquired about via support@vitallyglow.com.

7. How can I contact Vitally Glow for support?

You can reach us at support@vitallyglow.com, Monday–Friday, 9:00 AM – 6:00 PM (GMT). We aim to respond within 24–48 business hours.

8. Is my personal and payment information safe?

Absolutely! We use secure payment providers and never store your payment information on our servers. Your privacy and security are our top priority.